- Pre-sales support
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- Consulting and visiting
- Providing guidance and machine brochures as per customer's request
- Cutting solution advisory
- Providing machine parameters
- Customer inspection in same area
- Machine import process guidance
- Customer feedback
- Visiting Ruijie's plant
- Sales
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- Scientific planning
- Cutting solution developing
- Shipment query
- Planning of water, electricity and gas of machine
- Remote installation guidance
- On-site installation guidance
- Machine operation training
- Machine maintenance guidance
- After-sales support
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- 24-hour service
- Inviting customer to visit Ruijie's showroom of fiber laser cutting machine
- Online failure reporting
- 3 year warranty
- Remote repair guidance
- On-site repair by our engineer
- On-site repair by service point nearby
- Free spare parts